The Latest in AI
Weekly News Rundown
Google's CEO, Sundar Pichai, stated that Google's AI needed further development before integration into products. Pichai emphasized that although Google is making strides towards becoming an "AI-first company," they are being deliberate in their approach, focusing on long-term impact rather than immediate competition with products like ChatGPT.
Eight more major tech firms, including Adobe, IBM, and Nvidia, have voluntarily committed to President Biden's AI guidelines to ensure responsible use of the technology, which includes measures like watermarking content generated by AI tools.
Coca-Cola has introduced a new flavor called Y3000 Zero Sugar, which is described as the first futuristic flavor co-created with both human and AI input. The brand used consumer preferences and AI to develop the taste profile and packaging.
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🤖 AI Use Cases Tutorial
4 Ways to Use AI in Customer Support
AI will make a difference in many industries and job types – see later in this email. But one of those areas it will likely have a massive impact in, is customer support. Here are 4 ways in which you can use AI today to transform your customer support.
1. Personalized responses
Using AI, you can analyze customer data to understand preferences and behavior, allowing you to send them personalized responses – without having to do anything manually.
AI can process incoming customer inquiries instantly, allowing businesses to provide real-time responses without human intervention. This ensures customers receive timely assistance, enhancing their overall experience and satisfaction.
💻 A great tool to use to set this up is → BotB9
3. Build your own chatbot
Businesses can use their data to build a custom chatbot powered by AI, enabling personalized and real-time responses without manual intervention. This allows you to do both of the previous things in one.
💻 A great tool to use to set this up is → Chatsimple
4. Automate incoming calls
Businesses can use AI to automate incoming calls, ensuring zero missed opportunities even during high call volumes. This allows them to efficiently handle multiple calls simultaneously, guaranteeing every customer inquiry is addressed promptly.
📞 A great tool to use to set this up is → echowin
The Impact of AI in Different Industries
As part of its most recent AI market report, McKinsey conducted research on the impact generative AI will have on different business functions across various industries.
➡️ It showed that AI will have an above-average impact in marketing, sales, and customer operations (spoiler alert! See our community poll results below). Particularly interesting is they expect impact will be very high on software engineering in high tech.
Human resources and corporate roles may not see much change. The report also found that R&D jobs in banking, healthcare, insurance, and media and entertainment will have minimal impact from AI.
Last Week’s Poll Results
Last time we asked you “What business areas do you think could benefit most from implementing AI?” and here are the results from 127 responses:
Futurepedia members suggest Marketing would benefit most from AI implementation
📈 We’re hiring!
The Futurepedia team is expanding! We’re looking to fill 6 open positions with talented AI-savvy leaders. See openings here and complete the form to be considered.